SALON LUCERE FRONT DESK COORDINATOR

In this management, key-holding position, the Front Desk Coordinator oversees the salon’s operations, provides assistance to both stylists and salon guests and reports to the Salon Owner on a daily basis.  Compensation includes minimum wage and overtime regulations (non-exempt).  The rate of hourly pay is dependent upon qualifications.  Paychecks are distributed weekly.

 

 

 

Job Summary

 

The Front Desk Coordinator is responsible for Guest Relations including but not limited to handling salon inquiries, managing client information and all aspects of the appointment book, offering in-salon hospitality, product recommendations, and accurately transacting all payments.  This position also encompasses opening and closing procedures, managing employee schedules, balancing the cash register, running statistical reports, and inventory management.

 

                               

 

Essential Functions

-Open and/or close the salon following protocol

-Keep an accurate log of messages for Stylists and Management

-Welcome/check-in salon guests, offer robe and refreshments

-Update, correct, and maintain all work schedules

-Respond to telephone and in-person inquiries

-Check service tickets for completeness/mistakes before check-out

-Be fluent in service descriptions, coding system, timing

-Ensure guest satisfaction before check-out

-Understand the resources and monitor them accordingly

-Follow up on Stylist’s recommendations for take-home hair care

-Regularly check voice mail box and promptly return calls

-Pre-book appointments

-Schedule, reschedule, cancel, and confirm appointments

-Check-out guests/handle financial transactions

-Facilitate promotions, packages, series, and memberships

-Balance cash register and run closing reports

Non-Essential Functions

-Assist with the Salon’s cleanliness and appearance

-Maintain accurate inventory counts

-Regularly check and respond to salon email

-Notify Manager when any inventory is low

-Oversee petty-cash, pay-outs and keep register change

-Share your ideas with management

 

 

 Education and Training

 

While a two- or four-year college degree is preferred, a high school diploma (or its equivalent) is required.  Proficiency in Millennium software and Microsoft Office is required.  Advanced training will be provided upon approval of Management.

 

 

 

Experience

 

The preferred work experience is within a hair salon, although relevant work experience in client care, sales, and/or hospitality that ensures proficiency in completing the essential functions (listed above) is sufficient to succeed in this position. 

 

 

 

Skills

 

Necessary skills include, but are not limited to multi-tasking, analytic and strategic thinking, promoting sales, problem solving, delegating, basic mathematic computations, handling cash and credit transactions, bookkeeping, and communication.  

 

 

 

Revised 4.2017